Frequently Asked Questions
AM ClothEdge Support Center
General & Ordering
What is AM ClothEdge & Products?
We are an online-only platform dedicated to curating and connecting customers to the best modern fashion and essential lifestyle products from trusted suppliers. We manage your ordering process and dedicated customer support.
How can I place an order?
Simply browse our collections, add your desired items to the cart, and proceed to checkout. Follow the secure instructions to complete your purchase.
Is my payment information secure?
Yes, absolutely. All payments are processed through secured, encrypted payment gateways to ensure your financial details are protected.
Shipping & Delivery
How long does delivery take?
Delivery time varies based on your location and the supplier’s network. Typically, orders are delivered within 5-7 business days after processing. You will receive a tracking ID once your order is shipped.
How can I track my order?
Once your order is dispatched, we will send you an email/SMS with your tracking number and a link to the courier’s website. You can also contact our support team.
What are the shipping charges?
Shipping charges are calculated at checkout based on the weight of your order and delivery location.
Return & Exchanges
What is your Return/Exchange policy?
We offer a clear 7-day Return & Exchange policy on most eligible items, calculated from the date of delivery. Items must be unused, unwashed, and in their original packaging with tags intact.
How do I initiate a return or exchange?
Please contact our support team via WhatsApp or email (see Contact Us Page) with your Order Number within 7 days of receiving your item. We will guide you through the return process.
Are there any items excluded from return/exchange?
Yes, damaged items are strictly non-returnable and non-exchangeable (as mentioned on our Home Page). Please check the product description for exclusions like innerwear or final sale items.